Find answers to common questions about MSS bus bookings and travel. For advice about a particular ticket, contact the help desk with your booking reference. Check the terms that apply to your booking before making changes.
FAQ's
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Do I need to be registered with MssBus.com to book tickets?
- By Praveen
- 20 Oct,2016
Follow the registration or sign-in steps shown on the MSS booking page to make your reservation.
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Can I change the date, time of journey, name, gender, age etc after booking e-ticket?
- by Prabha
- 21 Oct,2016
Once the e-ticket is booked, it can’t be altered or changed. In such case you will have to cancel the existing e-ticket and re-book with the desired name, gender, age, time etc.
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How do I register with MssBus.com?
- by Shanthi
- 12 Oct,2016
Choose the registration option on the booking page and complete the requested details.
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What are the benefits of choosing MssBus.com?
- by Saranya
- 23 Oct ,2016
The MSS website lets you explore services and booking options. Check the booking page for any offer applicable to your selected journey.
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What do I do when I need assistance?
- by Saravanan
- 25 Oct,2016
For booking assistance, email help@mssbus.com or call the help desk on 6381293949. Include your booking reference and travel date so the team can identify your enquiry.
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Can I cancel my ticket online?
- by Kumar
- 12 Oct,2016
The tickets booked online can be cancelled online by Registered User. The cancellation charges would be applicable as per the cancellation/ refund policy at the time of cancellation.
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What are the cancellation policies & charges?
- by Purusothaman
- 21 Oct,2016
Between 1 to 30 days before travel date: 90 % or (Ticket amount - Rs.50/- )
Before 5 pm of the departure day : 75 %
After 5 pm of the departure day : 0 %
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How can I get refund of fare in case of cancellation of bus service by MSSBUS ?
- by Kannan
- 23 Oct ,2016
Refund of fare in case of change in bus service, cancellation of bus service, break down of bus service, refund will be made through respective bank account only and no cash refund will be given to passenger. For claim of refund . Contact Help Desk Number will initiate the refund process with payment Gateway Company / Bank and the refund will go to passenger’s bank account automatically within a week. In case of non receipt, passenger may write a mail to online help@mssbus.com mentioning Transaction ID and PNR number.
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It is necessary to take print out of the e-ticket?
- by Ravi
- 12 Oct,2016
No, it is not mandatory to carry a print out of the e-ticket. A valid e-ticket on electronic medium - mobile phone, laptop, tablets, etc is accepted along with a valid photo id of the authorized user.
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I have lost my ticket. What should I do now?
- by Ram
- 23 Oct ,2016
You can use the e-ticket in electronic format or reprint the ticket available in you e-mail or go to my tickets and get a fresh print out if you are a registered user. However, if you purchased a ticket online logging in as a guest then you may contact our Helpdesk with ticket details from the SMS on your mobile. Assistance shall be provided to make a copy available to the authorized user on establishing the identity for authorization, in such case would be made to the passenger.
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How to give my feedback?
- by Mythili
- 23 Oct ,2016
Send your feedback to help@mssbus.com or use the feedback form on this website.
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It is necessary to take print out of the e-ticket?
- by Suresh
- 12 Oct,2016
No, it is not mandatory to carry a print out of the e-ticket. A valid e-ticket on electronic medium - mobile phone, laptop, tablets, etc is accepted along with a valid photo id of the authorized user.
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I have lost my ticket. What should I do now?
- by Radha
- 23 Oct ,2016
You can use the e-ticket in electronic format or reprint the ticket available in you e-mail or go to my tickets and get a fresh print out if you are a registered user. However, if you purchased a ticket online logging in as a guest then you may contact our Helpdesk with ticket details from the SMS on your mobile. Assistance shall be provided to make a copy available to the authorized user on establishing the identity for authorization, in such case would be made to the passenger.
